- Do you accept MASTER or Visa Card?
- Yes! We use an international payment gateway so our Australian customers can pay smoothly with any credit or debit card. Note: Your bank may add a small 1.5 to 3% surcharge. This goes to the bank, not us.
- Do you offer free express shipping?
- Yes, absolutely! All orders receive Free Express Shipping via Australia Post.
- Do you ship to my location?
- We ship to every city in Australia serviced by Australia Post – we do not ship overseas. All orders are sent via express shipping for faster delivery.
- When do you dispatch orders?
- We dispatch all packages every business day at 12 PM. This means if you order after 12 PM, your order will be sent out the following working day at 12 PM via express shipping.
- What is the shipping time?
- We ship exclusively via Australia Post Express every business day at 12 PM. Express orders typically arrive within 1-2 business days, however, we cannot guarantee delivery times due to postal service variations.
- Is there a minimum order?
- The minimum order is $50. Why? Because we offer free express shipping, which actually costs us from $15 to $25 per package.
- Do I need to provide both email and phone?
- No, you don’t need to provide both. You only need to share either your email address OR phone number for tracking purposes so we can send you updates.
- What if I’m not satisfied with my purchase?
- We provide a 100% product satisfaction guarantee. If you are dissatisfied, just contact us by WhatsApp or email, and we will make things right. We also accept returns for product faults within 30 days.
- What is your return policy?
- You may return any package within 30 days for a full refund. We reimburse return shipping if it’s our error (e.g., damaged/wrong item). Note: This does not apply to declined/refused deliveries.
- Will I receive a tracking number?
- Yes, you will receive a tracking number generally from 2pm to 4pm on the day we dispatch your item.
- What if I have additional questions?
- Contacting us via email or leaving a message on WhatsApp are the best ways to reach us.
