Welcome to SmkMate. By accessing this website, you agree to be bound by these Terms of Service. SmkMate operates in strict compliance with the Tobacco Advertising Prohibition Act 1992 (Cth), the Tobacco Plain Packaging Act 2011 (Cth), and relevant State and Territory legislation.

1. STRICT AGE RESTRICTION (18+)

It is illegal to sell tobacco products to a person under the age of 18.

  • 18+ Requirement: You must be 18 years or older to purchase from this site.
  • Digital Age Verification: SmkMate utilizes a third-party identity matching service to verify your age at checkout. You may be required to upload a valid Australian Driver’s License, Passport, or Proof of Age Card.
  • False Information: Providing false information to purchase tobacco is an offence and will be reported to relevant authorities.

2. SHIPPING & DELIVERY (RESTRICTED)

We use Australia Post “Sign on Delivery – Restricted” (or an equivalent secure courier) for all orders.

  • Adult Signature Required: Packages will not be left at your door. You must be present to sign for the delivery. The postal worker is required by law to check your ID if you appear under the age of 25.
  • No Third-Party Receipt: Only the addressee (the person named on the parcel) can sign for the delivery.
  • Restricted Locations:
    • We ship to most Australian states and territories.
    • WE DO NOT SHIP TO SOUTH AUSTRALIA: Due to the Tobacco and E-Cigarette Products Act 1997 (SA), we cannot fulfill retail online orders to South Australian addresses.
    • PO Boxes: We strongly recommend using a physical residential or business address to ensure successful identity verification upon delivery.
  • Dispatch Times: Orders are processed within [1-2] business days, pending successful age verification.

3. PRODUCT COMPLIANCE & PRICING

  • Plain Packaging: All tobacco products sold on SmkMate are supplied in compliant Australian Plain Packaging with required health warnings.
  • Taxes Included: All prices listed on SmkMate include the Goods and Services Tax (GST) and the Australian Federal Tobacco Excise Duty. You will not be charged additional taxes upon delivery.
  • No Resale: Products are for personal use only. You agree not to resell any products purchased from SmkMate. We reserve the right to cancel orders that appear to be for commercial resale.

4. REFUNDS & RETURNS (AUSTRALIAN CONSUMER LAW)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • Faulty or Damaged Goods: If your product is faulty, damaged in transit, or significantly different from the description, you are entitled to a refund, repair, or replacement. Please contact us at [Insert Email] within 48 hours of receiving your goods with a photo of the issue.
  • Change of Mind: Due to health and safety regulations regarding tobacco products, we do not accept returns for “change of mind” once the products have been dispatched. Please choose carefully.

5. PRIVACY POLICY

We respect your privacy and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

  • Data Collection: We collect your personal information (Name, DOB, Address, ID details) solely for the purpose of processing your order and legally required age verification.
  • Data Storage: Your ID documents are not stored on our public servers. They are processed securely by our verification partner.
  • No Direct Marketing: In compliance with tobacco advertising laws, we do not send promotional emails, newsletters, or advertisements encouraging the use of tobacco products.

6. LIMITATION OF LIABILITY

SmkMate acknowledges the health risks associated with smoking. By purchasing from this site, you acknowledge that you are fully aware that smoking causes serious health conditions. SmkMate is a retailer only and is not the manufacturer of the goods. To the extent permitted by law, SmkMate limits its liability to the replacement of the goods or the refund of the purchase price.